Shipping & Delivery

REZAYÉ proudly ships worldwide. We work exclusively with trusted international logistics partners to ensure that every order is delivered safely, securely, and on time. All shipments are fully insured until the moment of delivery.

Our shipping partners

Depending on your location, we ship using the following leading global carriers:

  • DHL Express
  • FedEx International
  • UPS Worldwide
  • Aramex (primarily for Middle East regions)
  • Local premium couriers for select destinations

All carriers are selected based on reliability, speed, and international reputation.

Processing times

Most REZAYÉ pieces are handcrafted or made-to-order. Standard production times:

  • In-stock items: Dispatched within 1–3 business days
  • Made-to-order jewelry: 7–21 business days (depending on complexity)

Once your item is ready, it will be shipped immediately. You will receive a confirmation email with a tracking number.

Estimated delivery times

Delivery times may vary depending on region and carrier, but as a guideline:

  • Europe: 2–7 business days
  • United Kingdom: 2–7 business days
  • United States & Canada: 3–7 business days
  • Middle East: 1–5 business days
  • Asia & Oceania: 4–10 business days
  • Rest of the World: 5–12 business days

Delays may occur due to customs inspections or local import processes.

Shipping costs

Shipping fees are calculated at checkout based on your location and selected shipping method. From time to time, REZAYÉ may offer complimentary international shipping during promotional periods.

Customs, duties & taxes

International orders may be subject to customs duties, VAT, or import taxes depending on the destination country. These charges are determined by local authorities and are the responsibility of the recipient.

Customs processing may delay delivery, but our carriers work to clear shipments as quickly as possible.

Tracking & insurance

All shipments include full tracking. Your tracking number will be emailed once your order has been dispatched.

Every order is fully insured from the moment it leaves our facility until it is delivered and signed for at your address.

Delivery requirements

For security reasons, all REZAYÉ deliveries require a signature upon receipt. We cannot deliver to PO Boxes or unmanned parcel lockers.

Missed deliveries

If a delivery attempt is missed, the carrier will normally try again or leave instructions for rescheduling or local pickup. Unclaimed packages may be returned to us; in this case, additional shipping fees may apply.

Lost or damaged shipments

If your package is lost, delayed, or arrives damaged, please contact us immediately. We will work directly with our shipping partners to resolve the issue as quickly as possible.

Contact for shipping support

For questions regarding shipping or delivery, please email:
enquiries@rezaye.com